Privacy Policy

FanDuel Sportsbook is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, retain, and safeguard information, ensuring that users have clarity on our data practices. By using our services, you agree to the collection and use of your information as described in this policy. If you have questions or concerns, please refer to the contact details provided below.

1. General

The privacy of our users is a priority at FanDuel Sportsbook. This policy applies to all personal information we collect through our website, mobile applications, and related services. FanDuel complies with applicable laws and regulations on data protection to ensure the privacy and security of users’ information. This policy is designed to provide transparency on what data is collected, how it’s processed, and the choices users have regarding their information.

2. Information We Collect

FanDuel Sportsbook collects information to enhance user experience and meet regulatory standards. The types of information we may collect include:

• Personal Information: Name, date of birth, contact details, identification documents (e.g., government-issued ID), and payment information for account setup and verification.
• Usage Data: Information on how you interact with our site and app, including pages visited, session length, and clicks. This data helps us analyze and improve our services.
• Device Information: IP address, device type, browser details, and operating system information to optimize compatibility and security.
• Location Data: We may use IP-based or device-based data to verify user location for compliance with regional laws.
• Communication Data: Records of interactions with customer support, emails, and other correspondence to manage inquiries and improve service quality.

3. How We Use Your Information

The information collected is used for various purposes to ensure compliance, security, and a high-quality user experience:

• Account Creation and Verification: Personal details are required to set up accounts, confirm identity, and protect against fraudulent activities.
• Transaction Processing: Financial information is used to manage deposits, withdrawals, and betting activities securely.
• Customer Support: Communication data helps us respond to inquiries, address complaints, and improve service efficiency.
• Service Optimization: Usage data allows us to analyze platform performance, user preferences, and engagement patterns to optimize user experience.
• Compliance with Legal Requirements: We may process information to meet regulatory requirements, such as responsible gaming laws and anti-money laundering obligations.

4. Marketing Communication

FanDuel may use your contact information to inform you about new products, promotions, and services that align with your interests. Users have control over their marketing preferences and may choose to opt out of receiving marketing emails and notifications at any time. Marketing communications are intended to enhance user experience by providing updates on new offerings or special promotions. Users can adjust their preferences in the account settings or by following the opt-out instructions included in any marketing communication.

5. Obtaining Personal Information

FanDuel collects personal information directly from users during registration, transaction activities, and customer support interactions. In some cases, additional information may be collected through automated means, such as cookies or tracking technologies, which provide insight into user engagement and behavior. We may also collect data from verified third-party sources to comply with legal requirements or to improve verification processes. FanDuel ensures that data collection practices are transparent, and users are informed about the types of information gathered.

6. Data Recipients

FanDuel restricts access to personal data to authorized personnel only, including employees, agents, and third-party service providers who require it for operational purposes. These individuals or entities are bound by strict confidentiality agreements and are obligated to handle data securely and in compliance with applicable laws. We take necessary steps to ensure that all data recipients follow our privacy and security standards, minimizing the risk of unauthorized access or misuse.

7. Releasing Data to Third Parties

FanDuel may share personal data with third parties under certain circumstances, such as:

• Service Providers: We may use external providers for payment processing, identity verification, data analytics, and marketing assistance.
• Legal and Regulatory Authorities: In compliance with legal obligations, we may share information with law enforcement or government agencies to meet regulatory requirements.
• Business Transfers: If FanDuel undergoes a merger, acquisition, or sale, user information may be transferred as part of the transaction, with the commitment that data privacy remains protected.
• Research and Analytics: Anonymized data may be shared with third parties for analytical and research purposes to improve platform performance and user experience.

FanDuel ensures that all third-party recipients adhere to data protection laws and handle information responsibly.

8. Data Retention

FanDuel retains personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and regulatory obligations. Retention periods are determined based on the type of information, its relevance to legal requirements, and the duration necessary to protect our users’ rights. Once the retention period expires, data is securely deleted or anonymized. Users can request data deletion, subject to certain exceptions, by contacting our support team.

9. Security of Your Data

FanDuel employs industry-standard security measures to protect personal data from unauthorized access, alteration, and misuse. Our security practices include encryption, access controls, and regular security assessments. Data transmission is protected through secure protocols, and access to sensitive information is restricted to authorized personnel only. We are committed to continually improving our security measures to keep data secure and respond promptly to any potential threats.

10. Contacting Us

For any questions or concerns regarding this Privacy Policy or data practices, users can contact FanDuel’s support team. Our representatives are available to provide clarity on information handling, request data updates or deletions, or address specific privacy inquiries. Contact details are as follows:

• Email: [email protected]
• Phone: +1 (913) 462-2249
• Address: WH46+GG Richmond Hill, Ontario, Canada

FanDuel values transparency and strives to assist users with any concerns about data privacy.

11. Cookie Policy

FanDuel Sportsbook uses cookies and similar tracking technologies to enhance user experience and gather data on website usage. Cookies allow us to recognize returning users, remember preferences, and personalize content. Types of cookies used include:

• Essential Cookies: Required for website functionality, such as account login and security.
• Analytical Cookies: Collect data on site usage to optimize performance and improve user experience.
• Marketing Cookies: Track engagement with marketing content to offer relevant promotions and updates.

Users can manage cookie preferences through browser settings and opt out of certain types of cookies if desired. Note that disabling essential cookies may impact website functionality. Further details about our cookie practices are available on our Cookie Policy page.